Cancellation Policy

Please review your selections, quantities, finishes, measurements, and delivery information before placing your order. If you need to make a change, contact us promptly so we can check whether your order can still be revised. 

Requesting a Cancellation

To request cancellation, email cs@shopdwellanddrift.com with the subject line “Cancellation Request — Your Order Number"

Please include:

• Your name and order number.
  
  

• The item or items you wish to cancel.
  
  

• Whether you are requesting cancellation of the entire order or only part of it.
  
  

You may also submit your request through our Contact Us page.

Orders move into processing quickly. Cancellation is not guaranteed once an order has been placed, even if your request is submitted within 24 hours.

Submitting a request does not cancel your order. We will review its status and confirm the outcome in writing.

When Cancellation Is No Longer Available

For change-of-mind requests, orders cannot be canceled once merchandise has entered picking and packing, shipment tracking has been assigned, or the order has shipped.

Your shipment confirmation may arrive after fulfillment has begun. Not having received a tracking email does not necessarily mean the order can still be canceled.

If cancellation is unavailable, an eligible item may be returned under our Orders & Returns policy. Non-returnable items remain subject to their stated restrictions.

Custom & Made-to-Order Purchases

Custom and made-to-order purchases are final and cannot be canceled because of a change of mind.

Please confirm dimensions, fabrics, finishes, configurations, and other selections before purchasing. Contact us before ordering if you need assistance understanding a product or its customization options.

These restrictions do not limit cancellation or refund rights required by applicable law.

Changes to an Existing Order

Requests to change quantities, finishes, products, or delivery information are subject to the order’s processing status.

Please contact us as soon as possible. Do not assume a change has been made until you receive written confirmation.

If an approved change affects the price or delivery charges, we will explain the adjustment and obtain your authorization before collecting any additional payment.

Orders That Have Shipped

Once merchandise has shipped, a change-of-mind request must be handled as a return, if the item is eligible.

Approved returns are subject to the conditions, shipping costs, and restocking fees described in our Orders & Returns policy.

Refusing delivery does not cancel an order, authorize a return, or make a final-sale item returnable. Please contact us before refusing a shipment for reasons unrelated to damage.

Backorders & Shipment Delays

Backorder and production estimates may change. If we cannot ship within the applicable promised timeframe, we will notify you, explain the revised timing when available, and provide the option to agree to the delay or cancel the affected unshipped merchandise for a full, prompt refund, as required by applicable law.

We will obtain any required consent to further delays and cancel and refund affected merchandise when required.

Cancellation rights arising from shipment delays are not subject to our ordinary change-of-mind restrictions or restocking fees.

Refunds for Approved Cancellations

When cancellation is approved before fulfillment, we will refund the amount paid for the canceled merchandise, including applicable taxes and shipping or delivery charges attributable to that merchandise.

Refunds are issued to the original payment method. Your financial institution may require additional time to post the credit.

A cancellation approved before fulfillment is not treated as a merchandise return and does not incur a return restocking fee.

Orders Canceled by Dwell + Drift

We may need to cancel an item because it is discontinued, unavailable, incorrectly listed, or affected by a payment-verification or suspected-fraud issue.

If we cancel an item, we will notify you and promptly refund any corresponding payment collected. Please see our Pricing & Misprints policy for information about listing corrections.

Questions About Your Order?

For cancellation requests or assistance reviewing your order, email cs@shopdwellanddrift.com or visit our Contact Us page.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.