Shipping
Order Processing
All orders are processed within 24 hours.
Once an order is placed, changes or cancellations may not be possible—especially for made-to-order items already in production.
Lead times vary by product but are typically five to ten business days.
Some items ship directly from the manufacturer.
Measuring & Delivery Readiness
We strongly recommend measuring all entryways, staircases, doorways, and elevators prior to purchasing to ensure your item will fit into your home.
If an item cannot be delivered due to size constraints, the item will be returned and return costs will be applied, including the original shipping fees, return shipping fees, and a restocking fee.
Shipping Coverage
Dwell + Drift ships within the 48 contiguous United States.
SHIPPING METHODS
Standard Shipping
Most items in stock typically ship within 3–5 business days and arrive in one to two weeks after shipment.
Our primary carriers for standard shipping are UPS and FedEX, with delivery made to the front door, porch, or similar.
Typically, no signature will be required.
Tracking information will be provided once your order ships. Please allow a few days for tracking updates, as labels may be created before items leave the warehouse.
Freight Shipping (Furniture & Oversized Items)
Freight items typically ship within standard lead times and arrive in two to five weeks.
Curbside Delivery
Most freight deliveries will ship curbside delivery unless otherwise requested.Curbside delivery is usually complimentary depending on the item and is made curbside with a required inspection and signature at the time of delivery.
The carrier will contact you to schedule a delivery appointment once your item reaches the local terminal.
Delivery includes removal from the truck and placement at your curb, or driveway. This service does not include indoor delivery, assembly or stair service.
You will have an opportunity to inspect the item prior to signing the paperwork and releasing the driver. Any and all issues must be noted on the paperwork at the time of delivery. Failure to note any damage may result in a denied claim.
Threshold Delivery (Limited Availability)
This service provides delivery to the nearest covered entry (garage, porch, or doorway). If obstacles (such as stairs) prevent access, delivery may default to curbside
White Glove Delivery
This service is available for an additional cost on select items or as an upgrade and includes delivery to the room of choice. Packaging and removal are included with optional light assembly.
Carriers will not move any existing furniture or perform any modifications that include drilling, electrical work, etc.
Expedited Shipping
Expedited shipping may be available at an additional cost. Please contact us before placing your order to check availability and pricing.
Delivery Timing & Delays
Shipping and delivery timelines are estimates only and may vary due to unforeseen carrier delays, warehouse processing times, etc.
Rescheduled Deliveries
Storage or redelivery fees may apply if a freight delivery is delayed due to missed calls, scheduling issues, incorrect contact information, customer-requested delays, etc.
These must be paid before the item is released for final delivery.
Custom & Made-to-Order Items
Custom and made-to-order items cannot be canceled once production has started.
Shipping timelines for these items begin after production is complete.
Backorders & Preorders
Backorder timelines vary by item and updates will be provided as they become available.
Returns & Freight Restrictions
We do not accept returns for freight items due to buyer’s remorse.
If a freight shipment is refused for non-damage reasons, a refund will be issued with the following items deducted from the refund: Original shipping fees; Return Shipping Fees and a Restocking Fee.
Damage & Defect Policy
If your item arrives incorrect, damaged, or defective, contact us immediately.
Claims must be reported within 48 hours of delivery.
Photos of the item(s) and packaging are required to process a claim.
A claim will be denied if it is reported after 48 hours; the item has been used or installed; the damage was not reported at the time of delivery.
Claims are processed within 7 to 14 days.