Shipping + Delivery

Please review the delivery options below, and contact us before ordering if your home has special access requirements.

Where We Ship

We ship within the 48 contiguous United States. At this time, we do not offer shipping to Alaska, Hawaii, U.S. territories, or international destinations.

Order Processing & Availability

Orders generally enter processing within 24 hours. Shipping preparation times vary by product and manufacturer, and some items ship directly from our manufacturing partners.

Most in-stock items sent by standard parcel service ship within 5–7 business days. 

Processing and production time are separate from transit time. If you are shopping for a particular installation date or event, please contact us before purchasing so we can check availability and discuss delivery expectations.

For order changes or cancellation requests, please see our Orders + Returns Policy.  

Standard Parcel Delivery

Smaller items generally ship through UPS or FedEx and typically arrive within 7 to 14 days after shipment. 

Delivery is usually made to your front door, porch, or another location selected by the carrier. A signature is generally not required, although requirements may vary.

Tracking information will be provided when your order ships. Please allow time for the carrier to scan your shipment and update its tracking records.

Furniture & Oversized Delivery

Furniture and oversized pieces generally travel by freight carrier, with estimated transit times of 2–3 weeks after shipment.

Most freight orders include curbside delivery unless another service has been arranged. Please confirm the delivery method for your item before ordering, particularly if you need assistance bringing it inside.

Curbside Delivery

The carrier unloads your item and places it at an accessible curbside or driveway location. This service does not include:

  • Moving merchandise inside your home.

  • Carrying items up or down stairs.

  • Unpacking or removing packaging.

  • Furniture assembly or installation.

Please arrange any assistance needed to move your purchase indoors safely. The carrier will contact you to schedule delivery, and a signature is required.

Threshold Delivery

Threshold delivery is available on select items and in certain locations. This service brings your purchase to the nearest accessible covered entry, such as a garage, porch, or doorway.

It does not include room placement, unpacking, or assembly. Stairs and other access limitations may prevent threshold service, so please discuss your delivery location with us before ordering.

White Glove Delivery

For select pieces, white-glove delivery is available at an additional cost. This service includes placement in your room of choice, unpacking, and removal of delivery packaging.

Light assembly may be available by prior arrangement. Please confirm the specific services included in your quote before purchasing.

Delivery teams do not move existing furniture, perform electrical work, drill into walls, or make modifications to your home. Stair access and other special requirements must be discussed in advance.

Shipping Charges & Delivery Upgrades

Complimentary shipping is available on qualifying items and promotions. Unless otherwise specified, complimentary freight shipping means curbside delivery.

Threshold service, white-glove delivery, expedited shipping, and special access requirements may involve additional charges. Please contact us before ordering to confirm availability and pricing for any requested upgrade.

Preparing for Your Delivery

Before purchasing, compare the product dimensions with your room and the entire delivery route. Measure doorways, hallways, staircases, elevators, and any tight turns.

Tell us in advance about conditions that may affect delivery, including stairs, elevator reservations, building delivery rules, narrow driveways, or restricted truck access.

Please clear the delivery route and arrange any necessary building access before your appointment. If an item cannot be delivered because it does not fit or the location is inaccessible, additional transportation, storage, or redelivery charges may apply. Return eligibility remains subject to our Orders & Returns policy.

Scheduling & Receiving Freight Orders

The carrier will contact you to arrange a delivery appointment. Please provide accurate contact information when ordering and respond promptly to scheduling calls or messages.

Someone must be available to receive, inspect, and sign for the shipment. Missed appointments, incorrect addresses, or customer-requested delays may result in storage or redelivery fees, which must be paid before final delivery.

If your plans change, contact us and the carrier as soon as possible.

Custom, Made-to-Order & Backordered Items

Custom and made-to-order pieces require production time before shipping. Transit estimates begin after production is complete and the merchandise has shipped.

Backorder and preorder dates are estimates and may change. We will share updated availability information as it becomes available.

Please review your selections carefully before ordering. Custom and made-to-order purchases have cancellation and return restrictions, as explained in our Orders & Returns policy.

Expedited Shipping

Expedited shipping may be available for select items at an additional cost. Contact us before placing your order to confirm whether expedited processing or delivery is possible.

Delivery Estimates & Delays

Shipping and arrival dates are estimates. Manufacturer schedules, weather, carrier capacity, and local delivery arrangements can affect timing.

If a delivery estimate changes, please contact us for assistance with your order status. We recommend receiving and inspecting merchandise before scheduling installation or other services that depend on its arrival.

Inspecting Your Delivery

Please inspect your shipment promptly. For freight orders, inspect the packaging and merchandise before signing whenever possible, and describe any visible damage on the delivery paperwork.

If something arrives damaged, defective, incorrect, or missing, contact us within 48 hours of delivery. Take photographs and retain the item, packaging, and shipping labels while we review the issue.

For complete reporting instructions, please read our Damages + order Issues policy. 

Returns & Refused Deliveries

Please contact us before refusing a shipment for reasons unrelated to damage. Refusing delivery does not cancel an order or make a non-returnable item eligible for a refund.

Approved returns may be subject to original shipping charges, return transportation costs, and applicable restocking fees. Please review our Orders + Returns policy for details.

Questions About Delivery?

We are happy to help you choose the appropriate delivery service and prepare for your purchase. Visit our Contact Us page with the product name, delivery ZIP code, and any special access requirements.