Privacy Policy

At Dwell + Drift, we respect your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you browse shopdwellanddrift.com, make a purchase, request assistance, or otherwise interact with us.

Dwell + Drift operates this website and its related content, features, tools, products, and services, collectively referred to as the “Services.” Our store is powered by Shopify.

If this Privacy Policy conflicts with our Terms of Service, this policy governs the collection, processing, and disclosure of personal information.

Personal Information We Collect

“Personal information” means information that identifies, or can reasonably be linked to, you or another person. It does not include information that has been anonymized or de-identified so that it cannot reasonably identify someone.

Depending on how you interact with us, we may collect or process the following information, including inferences drawn from it, as permitted or required by applicable law:

• Contact information: Your name, email address, telephone number, billing address, and shipping address.
  
  

• Payment information: Payment card or financial account details, payment method, transaction information, and payment confirmations processed in connection with your purchases.
  
  

• Account information: Your username, password, preferences, settings, and other account details.
  
  

• Shopping and transaction information: Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, along with your transaction history.
  
  

• Communications: Information you provide when contacting us, requesting assistance, or submitting an order inquiry.
  
  

• Device information: Your IP address, browser, device and network information, and other identifiers.
  
  

• Website activity: Information about how and when you browse or interact with our Services.
  
  

Please do not send payment card details or other sensitive information through ordinary email or our general contact form.

Where Information Comes From

We collect personal information:

• Directly from you, when you shop, create an account, contact us, or provide information.
  
  

• Automatically, through your use of our Services, including cookies and similar technologies.
  
  

• From service providers, which collect or process information to support our store.
  
  

• From partners and other third parties, where permitted by applicable law.

How We Use Personal Information

Providing & Improving Our Services

We use information to process payments, fulfill purchases, arrange shipping, manage accounts, remember preferences, provide recommendations, facilitate returns and exchanges, support reviews, and improve your shopping experience.

Customer Service & Communications

We use information to answer questions, provide assistance, send order and account notifications, and manage our relationship with you.

Marketing & Advertising

We use information to send promotional communications by email, text message, or postal mail, where permitted by applicable law and your preferences.

We may also use information to display relevant advertisements on our website and elsewhere, including advertisements based on products you viewed, purchased, or added to your cart.

Security & Fraud Prevention

We use information to authenticate accounts, protect transactions, investigate suspicious activity, prevent fraud, and maintain the security of our Services.

You are responsible for keeping your account credentials confidential. Please do not share your password or other account access details.

Legal & Business Purposes

We use information to comply with legal obligations, respond to valid legal requests, resolve disputes, participate in legal proceedings, and investigate or enforce our terms and policies.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

Service Providers

We share information with Shopify and providers that support payment processing, website technology, analytics, customer service, storage, fulfillment, and shipping.

For example, manufacturers and delivery partners may receive the information needed to prepare your order and coordinate delivery.

Marketing & Advertising Partners

We share information with business and marketing partners to support advertising and marketing services.

This includes using Shopify to support personalized advertising through third-party services based on activity across different merchants and websites. These partners handle information according to their own privacy notices.

Depending on where you live, you may have the right to opt out of disclosures or processing used for targeted advertising.

At Your Direction

We may disclose information when you request or authorize it, including when arranging delivery or using third-party social media features or login integrations.

Affiliates & Business Transactions

We may disclose information to affiliated businesses or within our corporate group, where applicable.

Information may also be disclosed in connection with a merger, sale, reorganization, bankruptcy, or similar business transaction.

Legal Requirements & Protection

We may disclose information to comply with legal obligations and valid requests, enforce our policies, and protect our Services, business, customers, or others.

Our Relationship With Shopify

Shopify hosts our store and collects and processes personal information about your access to and use of our Services to provide and improve those Services.

Information submitted through our store is transmitted to and shared with Shopify and other providers, which may be located outside your country of residence.

We also use Shopify enhanced features that combine information about your interactions with our store with information about interactions with other merchants and Shopify. These features help protect, grow, and improve our business, including through personalization and advertising.

For processing associated with these enhanced features, Shopify is responsible for handling your personal information and responding to requests concerning its use of that information.

For more information, visit: Shopify Consumer Privacy Policy

Cookies & Similar Technologies

Our Services use cookies and similar technologies to collect device and usage information, support store functions, remember preferences, and assist with analytics and advertising.

You can manage cookies through your browser settings and any privacy controls offered through our Services. Restricting certain cookies may affect website functionality.

Browser cookie settings do not necessarily exercise every privacy right available to you. For requests concerning targeted advertising, sale, or sharing, please see “Your Privacy Rights & Choices” below.

Your Privacy Rights & Choices

Depending on where you live, you may have the right to:

• Access information: Request information about the personal information we hold about you.
  
  

• Request deletion: Ask us to delete certain personal information.
  
  

• Correct information: Request correction of inaccurate information.
  
  

• Obtain a copy: Receive a portable copy of your information and, in certain circumstances, request its transfer.
  
  

• Opt out: Opt out of the sale or sharing of personal information or processing for targeted advertising, as those terms are defined by applicable law.

Your Privacy Choices: [Insert the link to your Shopify data-sharing opt-out page.]

You can also submit a request through available privacy controls on our Services or by emailing cs@shopdwellanddrift.com.

These rights may be subject to conditions and exceptions. We may decline a request where permitted by law.

We may need to verify your identity before processing a request. An authorized agent may submit a request on your behalf, subject to proof of authorization and any required identity verification.

We will not discriminate against you for exercising applicable privacy rights. We will respond within the time required by applicable law.

For information about rights relating to data processed by Shopify, visit the Shopify Privacy Portal.

Marketing Preferences

You can unsubscribe from promotional emails using the unsubscribe link in those messages.

Even after you unsubscribe, we may continue to send necessary communications about purchases, deliveries, your account, or other service matters.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to us, contact us to request deletion.

As of the date above, we do not have actual knowledge that we sell or share personal information belonging to individuals under 16, as those terms are defined by applicable law.

Information Security & Retention

No security measure is completely effective, and we cannot guarantee absolute security. Information sent over unsecured channels may be vulnerable during transmission.

We retain personal information for as long as needed to maintain accounts, provide Services, meet legal obligations, resolve disputes, and enforce agreements and policies. The retention period depends on the information and the purpose for which it is used.

Third-Party Websites & Public Information

Our Services may link to websites, applications, or platforms operated by other businesses. Their privacy and security practices are governed by their own policies.

Information you share in public or semi-public settings, including social media platforms, may be visible to others. Please consider this before posting personal information.

Links to third-party services do not, by themselves, indicate our endorsement.

International Processing & Transfers

We and our providers may transfer, store, and process personal information outside the country where you live.

When personal information is transferred outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms where required, such as applicable Standard Contractual Clauses, unless the destination has been recognized as providing adequate protection.

Questions, Complaints & Appeals

If you have concerns about how we handle personal information, contact us at cs@shopdwellanddrift.com.

Depending on your location, you may have the right to appeal our response to a privacy request or lodge a complaint with your local data protection authority.

To request an appeal, contact us and include “Privacy Appeal” in the subject line.

Changes to This Policy

We may update this policy to reflect changes in our practices, Services, or legal requirements.

We will publish the revised policy here, update the date above, and provide additional notice when required by applicable law.